Why does the cart value decrease after checkout and the order is marked as "fraud risk"?

Thank you for using our application. We would like to explain the case where the cart value decreases after checkout and the order is marked as "fraud risk". Please take note of the following points t

1. The reason for the order being flagged as a "fraud risk":

Our app only interact with the "Cart page" and the "Order page" in your admin, it is not allowed to interact with the "Check out page" due to Shopify's policy. Normally, the customer is allowed to add the discount code to the checkout page, but this would cause the initial cart subtotal value to be changed. If the new subtotal value was not meet the requirement for the gift, any added gifts would be considered fraud/risk by our app.

Here are the details regarding the permissions:

Tasks that the application can perform in your store

• Editing the online store, Including: command cards in the online store, and themes.

• Editing orders, including the entire order details and order editing.

• Editing customers, including customer data.

• Editing products, including products, stock, and collections.

• Viewing and synchronizing discount offers, including discount codes and promotions.

2. Managing orders and responsibilities:

In the event of an order being flagged as potentially fraudulent, you can still continue the fulfillment process. However, it is essential to acknowledge that the responsibility for any such flagged orders ultimately falls on you, the merchant.

3. Recommended best Solutions:

We highly advise against running two advertising systems simultaneously as this may cause conflicts and unintended discrepancies within the system.

If you have any further questions or concerns, please feel free to contact our technical support team for assistance.

You can reach us via:

• The in-app chat box located in the bottom-right corner.

• Sending an email to: [e-mail]

Thank you for your understanding and cooperation in maintaining a safe and reliable system for all users.

Sincerely,

Sortecom Support Team