Free Gifts BOGO Cart Upsell
  • 👋What is Free Gifts BOGO Cart Upsell?
  • 🤌Getting Started
    • 📖Terminology
    • How to Uninstall App
    • 💰Pricing & Plans
  • Basic Guide
    • 🎁How to create BOGO/BXGY campaign?
    • 🎁How to create Buy at least $X campaign?
    • 🎁How to create Spend X in Collection Y campaign?
    • 🎁How to create Buy item(s) from Collection X campaign?
    • 🛍️How to create Buy more Get more campaign?
    • 🛍️How to create Discount by specific URL campaign?
    • 🛍️How to customize your own campaign?
  • Function
    • 🧁Quick Start
    • 👑Campaign Editor
      • Rule Setting
        • 🧰Condition Builder
      • Popup Setting
      • Sticky Bar
  • Dashboard
    • 📊Overview Dashboard
  • Settings
    • ⚙️Global Settings
  • 🤔FAQs
    • Can I run multiple Campaigns at the same time?
    • How to Edit the Gift Appearance (Title and Image)?
    • Why can more gifts be added to cart than it should be? How to prevent invalid action?
    • How can I check whether the app is properly installed or not?
    • What if I only want to set minimum quantity/value purchase and don't want to have the maximum?
    • Can I change the language to my store's language?
    • Why does the cart value decrease after checkout and the order is marked as "fraud risk"?
    • Mechanism of calculating fraud order
  • 🎉PROMOTION
    • Our biggest promotion of the year - Plan Free from February 17th to September 27th
    • Introduce Plan charge
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  • If there are several requests as "free-gift" as followed:
  • If there are no requests:
  1. FAQs

How can I check whether the app is properly installed or not?

PreviousWhy can more gifts be added to cart than it should be? How to prevent invalid action?NextWhat if I only want to set minimum quantity/value purchase and don't want to have the maximum?

Last updated 1 year ago

In some cases, the visuals effects did not appear or the campaigns you set did not work, please follow the steps below:

  1. Access your store's website

  2. Right-click then choose "Inspect" (Or press F12). The inspection tool will appear at the right-hand side of the screen.

  1. Choose the tab "Network"

  1. Enter keyword "free-gift.js" in the filter space, then reload the website.

If there are several requests as "free-gift" as followed:

The app has been properly installed and ready to be used.

If there are no requests:

  1. Make sure that "Theme app extension" in Theme customization is turned on.

  1. Contact our Customer Support Team if the situation remains the same after "Theme App Extension" is turned on.

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